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Frequently Asked Questions

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Frequently Asked Questions2020-06-18T02:54:48+01:00

If you have any queries, then have a look through our frequently asked questions for an answer!

If you have further questions, you can read our full list of terms and conditions.

If you would like further information, our helpful, friendly teams are more than happy to hear from you to resolve any queries.

Are my goods insured?2020-08-17T02:45:06+01:00

Your goods are not automatically insured, but we do require that they are. We accept some policies that you have acquired yourself, providing they are substantial and meet our pre-approved standards. You can check this by contacting your chosen facility for a list of approved 3rd party Insurers.

To make the process more convenient for you, we aim to offer solutions to all your storage needs in one place. This includes offering our own direct, bespoke or flat rate insurances, which you can obtain when you acquire a quote.

What is storage insurance?2020-07-02T21:13:01+01:00

Storage insurance is a type of insurance that protects your personal and business goods from any risks when they are stored away from your home or business location in a storage facility. All reputable self storage facilities regard it as a necessity and will not allow you to store your possessions without having storage insurance. Many of these facilities also offer their own insurance options as well.

Most forms of storage insurance are designed to cover a wide range of eventualities, ensuring that you can have true peace of mind.

Although policies change between providers, the following are common events that storage insurance protects you against:

  • Theft and malicious damage.
  • Water damage, including that caused by storms, flooding and burst or leaking pipes.
  • Moth, insects or other vermin emerging from external sources.
  • Earthquakes, lightning and other forms of weather and natural disasters.
  • Damage caused by fire.
  • Aircrafts and articles dropped from aircrafts.

To find out the full extent of what a storage insurance policy covers, we recommend visiting the provider’s website and contacting them with any specific queries or concerns.

Which types of items does storage insurance cover?

Self storage insurance can be used to cover almost any possessions, as long as they do not exceed the cover value. This includes documents, clothing, books, electronics, sports equipment, memorabilia and many other items.

It is always recommended that you keep a record of the items you’re storing, so you can be adequately reimbursed if they are damaged or stolen. This is especially true with high-value items, such as antiques, as it may be necessary to prove they are genuine to ensure you are compensated with their full monetary value.

Whether you’re storing personal items or business items, we recommend committing plenty of time towards finding an insurance policy that suits your needs.

When does the storage insurance take effect?

With the majority of self storage insurance policies, the cover does not go into effect until your possessions have been placed in the storage room. This means that your items are not covered during transit to the storage facility and, once they are removed from it, the insurance ceases to be in effect.

If you are transporting your belongings with a moving company and want to be covered, make sure the moving company has Goods in Transit Insurance.

Booking storage insurance through SureStore

If you’d like to ensure that your self storage journey is as hassle-free as possible, then you’ll be happy to know you can book your insurance directly through SureStore when applying for one of our self storage rooms. The insurance we provide covers all the eventualities mentioned above among many others and covers an extensive array of possession types.

Our team has been working in the self storage industry for more than ten years, so you can trust us to deliver a high-quality storage service. In addition to providing storage insurance, we also offer facilities with 24/7 CCTV surveillance across all locations, an intuitive online booking system and a highly trained and passionate customer service team.

if you’d like to learn more about our storage insurance or make a general enquiry about our storage facilities, contact us now by phoning 0800 0129133.

What Can’t I Store With You?2020-06-09T20:42:21+01:00

Storage of the following items is not permitted:

  • Food or perishable goods, unless they are securely packed so that they are protected from and do not attract vermin.
  • Birds, fish, animals or any other living creatures.
  • Combustible or flammable materials or liquids such as gas paint, petrol, oil or cleaning solvents.
  • Firearms, explosives, weapons or ammunition.
  • Chemicals, radio active materials, biological agents, toxic waste, asbestos or other materials of a potentially dangerous nature.
  • Any item which emits any fumes, smells or odour.
  • Any illegal substance, illegal items or good illegally obtained.
  • Compressed gas.
How Does Our 50% Off Introductory Offer Work?2020-06-09T20:35:03+01:00

SureStore’s low cost, safe and secure managed storage units just became even more affordable for customers with help from our introductory offer. Receive 50% off your storage fees for up to the first for 8 weeks* of your booking with SureStore. This offer is also the equivalent of Pay for 4 weeks get 4 weeks free.

Offers vary by store eg. 50% off the first 4 weeks, 6 weeks and 8 weeks dependant on store and subject to change.

Our offer of up to 50% off is for an introductory period only and is dependent on store and room availability. The introductory discount on your chosen room size will be shown instantly on your online quote. Our introductory rate is subject to you staying for the duration of the offer to qualify.

Terms & Conditions Apply:

  • Up to 50% off for up to the first 8 weeks on standard rooms only
  • Subject to the availability of room space at our stores.
  • Cannot be used in conjunction with any other offer.
  • Any quote offered will be honoured for 4 weeks.
  • SureStore reserve the right to withdraw this offer at anytime.
  • Offers for new customers only.
  • Offers subject to a minimum rental period of 8 weeks.
  • Offer only usable once per customer per household.
  • Excludes commercial use.
  • Excludes office space, student lockers and drive up units.
  • Additional 5% online discount available for online bookings only. Discount will be applied to the introductory reduced price off the room rate only.
*Offers available on selected unit types at specific locations and subject to change.

Speak to one of our team in store for details or get an online quote now. Also receive an extra 5% off your booking when you book your storage space online.

How Do Our Access Hours Work2020-06-09T20:27:12+01:00

24 hours access fee

This give you access to your unit 24 hours a day, seven days a week

Extended hours access fee

Extended access to your unit form 6.00am to 10.00pm, seven days a week.

Standard access hours

Access to your unit during our standard opening hours only. These may vary by store and hours will change over public holiday periods.  Please check at each store but typically standard ours are:

Monday to Friday 8am – 6pm, Saturday 8am to 4pm, Sunday 10am to 2pm

All access levels are subject to some bank holiday changes.

How Does Our Pricing Work?2020-06-09T20:24:48+01:00

Our Storage Space

Our pricing is based on 28 day billing cycle only.

Discounted Rate

Our introductory offer as shown at quote based on 28 day billing cycle.

Extra 5% Online discount

Exclusive to online bookings only. 5% discount is guaranteed for your first 26 weeks storage.

Security Deposit

Your security deposit will be refunded after you vacate, subject to our terms and conditions.

One Off Access Fee

This is a one off fee to enable your secured access to the building and individual unit.

Insurance

Charged on a 28 day billing cycle.

 

Further terms and conditions apply. 

Can you accept deliveries for me?2020-04-22T03:22:10+01:00

Yes, it’s all part of the services that we can offer.

Please speak to one of our Store Team to make prior arrangements.

SureStore can unfortunately accept no responsiblilty for these goods.

How long is the price guaranteed for?2020-04-22T03:22:14+01:00

The quoted price is guaranteed for a minimum of 24 weeks, which may include an initial discount price.

Notice of leaving, upsizing or downsizing2020-04-22T03:22:29+01:00

If circumstances change and you need to move your goods to a larger or smaller sized unit, we will help you to do this.

Regarding the termination of your storage service, all we ask is that you provide your facility with 14 days’ notice. This notice period may be longer for larger spaces, and is therefore specified on your storage agreement.

Should I bring anything with me when I move into my space?2020-04-22T03:22:37+01:00

Although we do not require you to provide us with detailed information when using our quick online quote and booking systems in advance of you moving your goods in, it is essential that you provide proof of address and photographic ID at some point during the process. This can easily be done through uploading them online ahead of your arrival, or on the day that you move in.

Acceptable proof of address includes:

  • Utility bill
  • Insurance documentation
  • Council tax bill

Acceptable forms of photographic ID include:

  • Drivers licence
  • Passport
What are the SureStore opening times?2020-04-22T03:22:40+01:00

Our opening times are: Mon-Fri: 8am-6pm, Sat: 9am-5pm & Sun: 10am-4pm. (May vary by store). Bank holiday opening hours may vary. If you do require entry outside of these times, it may be possible to arrange access out of hours. This will have to be confirmed with contact to your specific facility.

What’s allowed in my space?2020-04-22T03:22:44+01:00

The list of what is accepted is endless, however, to be sure in the safety and security of the facility, there is a concise list of strictly prohibited items. These include: any illegal substances or illegally obtained goods, firearms, chemicals, compressed gas, combustibles and of course, no living creatures.

Please note that the police and customs can enter any area of SureStore’s managed storage facilities when notifying us first.

What is “Managed Storage”?2020-04-22T03:22:47+01:00

Our service-led approach to storage means that you purchase a secured space and associated services, rather than a specific unit. This enables you to benefit from space efficiency over a flexible time period.

What about other charges?2020-06-08T16:33:45+01:00

There are no additional storage charges; however, your goods must be fully insured, and there is a one-off £10 access fee when you move-in.

What security measures are employed?2020-04-22T03:22:55+01:00

Safe and secure storage is a priority to our set of dynamic and practical values. The brand-new facilities are equipped with market-leading security measures including alarm systems and 24/7 CCTV surveillance. Our staff will also be onsite as an added security measure.

Our storage spaces are individually alarmed and monitored by the same 24/7 surveillance. This means in the unlikely event somebody attempts to enter your space, our monitoring station will be contacted immediately and will investigate the matter straight away.

Do I need to pay a deposit or reservation fee?2020-04-22T03:22:58+01:00

Typically your security deposit will be equivalent to the sqft size of your space. For example, if you rent a 75 sqft space, your security deposit will be £75. This may increase for larger space or those of commercial nature. For further details, ask our team in store.

Prefer to speak to someone? Our friendly team are here to help.

Complete your details below and one of our storage consultants will call you back shortly. Alternatively, why not arrange a visit to your local store?