New customer

Registering as a new customer was very efficient and easy. Everything was explained to us in a way that was easy to pick up and as an older person this is a big plus. It is a very clean and well set out building. Staff are very friendly and efficient and took time to get us settled in and comfortable with how to use the facilities. I would have no problem recommending SureStore to anyone.

Great service great staff

Great facilities, great staff

Southport Store. Jake booked us in, took us through the options and gave us a tour of the facilities to help us decide. He made it very easy and was super helpful. Thank you Jake! Facilities are great. It's easy to use via a phone app. The only thing to improve it would be clearer opening times - these are not signed anywhere and I managed to get locked in on my first day! Overall a good experience which is only ruined by the general public who selfishly park in the loading bays as they can't possibly walk an extra 10 feet to a parking space.

Young lady was very helpful and all went smoothly with storing furniture

Very professional clean and tidy well organized

First Class, Highly Recommended

Informative, friendly, extremely helpful and accommodating. Sarah & Alison ensured my storage needs were met, showing me around, highlighting all of the security and safety features to put my mind at rest that my valuables would be safe. I was taken through the features on the app too so I could have access should I need it out of hours......the cost was also very competitive. A first class service which I would be more than happy to recommend to anyone.

Excellent service - Above and Beyond

With AWS going down, it started off a nightmare. I couldn’t get through to anybody as the phones are seemingly managed by Twilio which is AWS. To make things worse, I had an important doctors appointment to get to so I was already stressed out the wazoo. I finally found a hardline number to call and got through to, I think it was, Kris, the store manager. I explained my situation and he told me to come down and we would get things sorted ASAP. When I arrived, I was greeted warmly by the person I spoke to on the phone and we sorted out the lease in which, I assume, record time due to my upcoming appointment. He showed me how to work the lock, gave me a quick tour, showed me my storage unit, and then sent me on my way. I took my things to the unit, and in the stress of my situation, was struggling with the lock. I rushed back down to reception and explained that I really needed to go to my appointment as I was late. Continuing the kindness, he waved me on my way and took my things up for me and allowed me to collect the key later on. I came back after my appointment in which he greeted me again, assured me it happens regularly, and showed me how to work the mechanism again before handing me my key. I’ve done customer service work in the past and like to think it’s something I’m good at, but the level of attentiveness, understanding, and kindness far surpassed my capability. He truly is an asset to your team.

Excellent facility

Very efficient service, informative assistants, ease of entry to storage and reasonable price.

Excellent

Very helpful and friendly Patient with lack of ability to complete forms on line. Accommadating when bigger storage area needed. Recommended excellent driver to collect and deliver

Great service

Friendly, helpful and good value.

25sq ft storage

Staff were very helpful. Good location and facilities and reasonable price

Clean and friendly. Secure and accessible.

Brilliant, everything was explained perfectly and the facilities were very impressive and easy to use.

Fantastic staff

The staff at the SureStore Bury branch were fantastic with my recent booking. Especially Aaron (sorry if I have your name wrong) very knowledgeable and extremely helpful.

The customer service at the storage is superb

Outstanding customer service beyond expectations.

Great option for start up business. Brilliant friendly, helpful team.

The staff are friendly, really helpful and got us out of a situation without a fuss. Fabulous team. Offers a great option for new businesses at a very reasonable price. Staff helped put our system in our unit when it arrived earlier than expected and are always on hand to deal with any query.

Fantastic customer service and a good storage space and system

The staff team are very personable, professional and helpful

Responsive to our needs. Friendly and professional

New storage customer

Amazing help from Kris

Excellent

Great service from start to finish

Walked in and was greeted by Jack, what a lovely polite and friendly young man he is.Jack explained everything to me and I gave a deposit to hold the unit.few days later and went in to pay the money and spoke to a lovely polite and friendly young lady can't remember her name I think she is the Manager, she then introduced me to Aaron another lovely young man ..what a brilliant team they are. And a big thank you from me

The best storage facility in Wigan

The service was very professional and friendly. Both Shane and Steven from the Wigan branch made it super easy and explained everything very well It was so the right choice to choose SureStore out of any other storage facility in the area. Clean, friendly and you can make yourself a cuppa when visiting your unit! 10/10

Excellent honest helpful service you can rely on

Excellent attentive efficient service and value for money very helpful staff who pay attention to the detail to help , would use again and no hesitation in recommending to my friends many thanks

Would recommend

From initial enquiry to making booking very smooth and friendly service

Entirely recommend Bury SureStore

The team at Bury SureStore made the initial experience very pleasant, efficient and easy. Jack was very helpful indeed with any queries that were raised, and showed us around without us feeling like there was a big hurry. Entirely recommend this branch.

Excellent service, very clear instructions on how to access your unit off Brad on site and also great information at initial stage when booking the unit with James

Fab storage unit.

The man that I made contact with was very informative and professional, very happy with the unit I now rent. The whole place is very clean and gives peace of mind.

Fabulous

Great service and great staff

Amazing service and support

Friendly, professional and very helpful, would totally recommend

Excellent all round

Everything was easy to get set up, staff very polite and respectful. No hidden costs unlike most storage companies

would recommendd

excellent so friendly and polite the units are so clean

Great service

Welcoming friendly and all processionally explained and signed up From Brandon reserving and giving me the offers to Sarah on site going through everything . Also pretty new to the business but doing well and friendly face

Amazing, helpful staff

Kayleigh was amazing & really knew her job inside out. She was super accommodating and helped immensely to make sure all my requirements were met. She is a definite asset to the company & explained everything perfectly to ensure I understood how to access my storage unit.

Slick operation

Slick operation, everything was made easy and well explained

Impressive storage place!

Very impressed with the service. Was chosen at last min. Great customer service, cheaper than most places, easy(ish) to electrical enter everything🤣. Overall a very happy customer!!

Superb facility

Excellent service, extremely helpful and charming people on front desk. Very impressed by security of access and parking.

Modern storage facility at reasonable prices.

Great deal for storage by professional staff.

Excellent Seevice

Excellent service feom staff, so helpful.

Everyone I have spoken to has been polite and competent.

1st class service

Friendly and efficient. Secure, clean and dry storage.

Excellent

Sarah was absolutely 💯 percent brilliant. From start to finish. Made me feel comfortable with the whole process and explained everything in detail. The storage place is clean and easy to get too. Would definitely recommend to use them for your storage needs.

I discussed my needs and was shown appropriate storage. Every effort was made to ensure I had made the best decision for me. When moving in everything was explained to me thoroughly and a ‘run through’ was done with me to make sure I understood how to use the app.

Excellent Customer Service!

Excellent customer service especially from Keisha in the Gloucester branch. Staff here are attentive and friendly, and helped me through the sign up and with accessing the units via the app. I feel positive that my items will be safe in the unit and that any problems or queries I have will be handled by the team.