Setting up of a new unit

Luke at SureStore in Stoke has been brilliant and extremely helpful in setting up our new unit. He has been very patient and gone out of his way as setting up for an NHS account has many stages to negotiate. We really appreciate all his help.

Excellent

Absolutely excellent staff really friendly and very helpful also what makes this place even better is the price

Excellent experience at SureStore!

Very helpful staff, quick to get set up and the unit was clean and easy to use.

Excellent

Caring and thoughtful

Service of SureStore

1st class from first enquiry to moving in to unit, Vicky was very helpful so thank you

Going the extra mile

We were trying to arrange storage at very short notice due to one of my parents returning from hospital with a lot of specialist equipment. As none of the family live locally, we really appreciated Brad's help talking us through the various options and reserving a larger unit (which it turns out we definitely needed). The process was further helped by Teigan, who processed the application quickly and arranged for the removals firm to have access. In the middle of a very stressful situation we really appreciated the staff going out of their way to help (and can highly recommend Craig for furniture removal 07926 868068)

I rented storage for my furniture, easy access.

Everything very well organized great service I recommend.

Simple Safe Storage. Great staff. Thankyou

Reserving a unit and then confirming the start date was very easy and put my mind at rest. Access procedure was well explained, easy to do and gave me confidence in the security. Everything was very clean and tidy. I must apologise as I cannot remember the receptionists name but she was brilliant. She was very knowledgeable, efficient, patient and friendly. Her interpersonal skills were excellent and she is an asset to your business.

Great service

Impressive

We were very impressed with Peter at SureStore in Stevenage. We were given a comprehension explanation of charges, option of units and help with the app. The app controls entry into the building and unit and is straightforward to use. We would recommend SureStore to anyone

Top marks for Teigan and her team

Highly professional and attentive service from Teigan and Brad when I made the initial enquiry, nothing was too much trouble and the rental price offered was very competitive. On signing up with Brandon(?) again nothing was an issue, very straight forward and professional. I like the use of technology to access the site and the unit. Would wholeheartedly recommend all especially Teigan who runs a tight, professional and engaging team.

It was good and receptionist was very good and helpfull

Thanks for your help Aaron

Aaron couldn't have been more helpful. Unfortunately the unit originally booked was too small, but he was on hand to help us upgrade and went above and beyond to make sure i was ok. Units are clean and spacious. App is easy to use and unit feels safe and secure.

Recent House Storage

Totally dedicated, polite and accommodating. Everything was done with respect. Easy to understand explanations and answers. Would firmly recommend.

Extremely Professional

Extremely professional would recommend to anybody. Everything was explained thoroughly from start to finish.

Southport Brilliant and friendly

Friendly and informative service nothing was too much trouble

Very good

Friendly and helpful staff and value for money. Easy to use storage and app. Very well done service.

Great customer service and prices are fair.

customer service, the lady who helped me was very warm, welcoming and supportive. The prices were fair.

Super service and good facilities

Very easy and straightforward to deal with. Reception staff efficient and informative. Storage facility very clean, neat and tidy. Impressed so far.

Great staff, Fantastic service so far.

Jessica was fantastic from Start to finish, very professional in all aspects and understood my concerns and answered my questions showing patience throughout the process.. Great service all round. I know as a company selling units is a big priority and I’m sure your staff are trained well in this area but I really felt throughout the process that my needs were being met and the most important thing was keeping me happy, I found this quite refreshing,

Fantastic Sales person in Jessica, explained everything I needed to know, shown me around, even where to make myself a drink and where the toilets were, very helpful in every way

Sure Store Storage Experience

Very customer focused and efficient service. For both booking and using storage. Staff were keen to find a storage solution that worked for me.

Short Stay Unit

From initial reservation through to arrival and access excellent help and service from Stevenage team.

Very professional and courteous, could not of asked for better service.

Very helpful and easy to talk to

Great

Friendly and helpful.

Friendly helpful and informative. Made the experience simple and straightforward. Excellent.

Great service and location

Teigan was an absolute star in ensuring i got the best deal possible and explained everything in great detail, and spent time showing how everything operated,

Amazing service

From the initial enquiry to using the facilities the service has been amazing

Excellent service with friendly helpful staff, explained everything thoroughly to us so we knew exactly how things worked.

Fabulous Place To Deal With If You Need a Storage Unit!!!

The service I've received from here has been fabulous!!!! Brandon was lovely when I was hiring a unit & getting some boxes & bubble wrap. Steve I've dealt with on a number of occasions & he's absolutely an amazing person!!! I'm disabled & I had to have two furniture companies deliver there & Steve was just wonderful!! Katie is lovely too!!

Great service in new Branch!!

Service fantastic. All staff very helpful and couldn’t do enough to help. Very impressed with level of service. Definitely would recommend to anyone wanting storage solutions.

Great people

It was all great people very good love the experience would recommend them to any one

Sure storage is a sure deal

The staff were friendly and accommodating. The units are very clean and the booking process is very easy. Would definitely recommend to others

Made to welcome and relaxed, considering everything on mobile now

Very helpful, friendly, nothing was to much trouble, would recommend to family and friends. Jim Ward

Stevenage Store

A slow start but the Stevenage store has been amazing since signing the agreement for my storage. Love the app and the ease of access, even have spare £1 coins as I only had 2 and yes I did return it 😉

Happy customer.

Excellent service, great staff and easy access. Thank you.

Furniture storage while room is being decorated

Fantastic staff full of knowledge and extremely helpful talked me through all the options and helped me decide what the best option was for me

Great location with excellent acess.

Very efficient and friendly knowledgable staff. Facility feels very safe and secure. Easy access for clients. Great location, between Stafford and Stoke. Good roads.

Great service and helpful staff

Fantastic service. The guy on reception was really helpful. Never rented a unit before. He took us through the whole process and gave us a hand with some of the heavier items. Other storage facilities about but would recommend these. Great value with 50% off for first 8 weeks

Highly recommended

From initial enquiry to get-in the service and process is faultless. No pushy sales phone calls were received from reserving the unit to confirming my get in date. The team are on hand to answer queries to make your move an easier process and certainly less stressful. I reserved a unit over the phone with only a description given (location, lighting, access etc ...) of the available units. The unit is light and airy with first class security and set in an ideal location. Unit rates charged is very competitive but what sets this in front is the excellent customer service. The team are very welcoming, approachable and highly knowledgeable. I have moved from another provider and can't recommend Sure Store enough. My only regret is that I didn't move sooner.

Great storage facility with friendly & helpful staff

Service was excellent from all staff we have dealt with - the facilities are excellent would highly recommend.

Excellent storage facility.

Excellent customer service, friendly and approachable. Provided plenty of information as to what could be stored, insurance required and access times.